SHIPPINGS AND RETURNS

RETURNS POLICY

At Bisarini Jewelry we love to please you, so if you are not satisfied with your order, we will gladly accept a return for a credit in our store or an exchange within 7 days of receiving the delivered product. Shipping and handling charges are not refundable.

Any product that shows signs of wear or that has been altered, resized or damaged will not be accepted for return. Engraved jewelry items cannot be returned. Online returns without a Bisarini Jewelry return code (RMA) and packages that are not insured will be refused upon receipt.

Items must be returned in the original packaging, including boxes, bags, and any free gifts with purchase. All sale items, custom styles and custom orders cannot be cancelled, returned or exchanged. Take extra care when packing fragile products to ensure they are not damaged during transport. Gift card purchases cannot be refunded.

HOW TO MAKE A RETURN

Please contact info@bisarinijewelry.com to receive a return authorization number. Please include your order number in the email. We will not accept returns without an authorized RMA number.

Before sending the return, please make sure the item is in the original packaging and in a shipping box to avoid further damage. Shipping in an envelope may damage the item and we will not be able to accept the return.

Ship the item to the address listed via an insured mail service, such as FedEx or UPS, with a signature required. Remember to insure the package for the cost of the item.

If we do not receive your return package as described above, we reserve the right to reject it. Bisarini Jewelry is not responsible for returned items lost or damaged in the mail.

PRODUCT LEAD TIME

Some items may be in stock and available to ship immediately. If the item is not in stock, please allow 6-8 weeks for delivery. To confirm lead times on a particular item, please contact our customer service team, info@bisarinijewelry.com.

FREE SHIPPING

At Bisarini Jewelry, we are pleased to offer free FedEx 2Day shipping on all domestic orders, regardless of the purchase amount. This ensures your jewelry arrives quickly and securely. To further protect your valuable items, all orders are fully insured.

DOMESTIC SHIPPING

Please note that all jewelry shipments require a direct signature upon delivery, and we do not ship to PO Boxes. If a package is returned to us due to multiple failed delivery attempts, the original purchaser will be contacted and will be responsible for reshipping fees, which start at $30.

INTERNATIONAL SHIPPING

Please be aware that items shipped to countries outside of the U.S. may be subject to taxes, customs duties, and fees imposed by the destination country ("Import Fees"). The recipient of the shipment is considered the importer of record in the destination country and is responsible for all Import Fees. If you choose to refuse a shipment from Bisarini Jewelry, please note that you will be responsible for the original shipping charges, any Import Fees incurred on the package, and the cost of returning the package to our Jewelry Shop. These amounts will be deducted from your merchandise refund.

SALES TAXES

Sales tax is collected on orders shipped to addresses in states where our business is required to collect and remit tax. Please note that these requirements and thresholds may change over time due to factors beyond our control.